Crisis Management by Apology: Corporate Response to - download pdf or read online

By Hearit K.M.

ISBN-10: 0805837884

ISBN-13: 9780805837889

ISBN-10: 0805837892

ISBN-13: 9780805837896

Hearit (communication, Western Michigan U.) examines the ways that participants, organisations, and associations search to answer feedback of a moral nature. the writer argues that, as a result of cutting-edge multimediated setting, apologia has replaced from a personal topic to a public one, and from an alternate among contributors to a social matrix that comes with businesses and associations. Apologetic exchanges are visible as ''secular remediation rituals'' that are much less the way to fix social relationships than they're a technique of finishing ''the regular wrongdoing, guilt, and recovery drama'' that allows you to get the person or association off front web page. Hearit comprises case reviews during the textual content, together with many contemporary examples from the U.S. For practitioners, students, and scholars in public kinfolk, enterprise communications, and administration.

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Additional info for Crisis Management by Apology: Corporate Response to Allegations of Wrongdoing

Example text

Although a complex discussion of this point is well beyond the scope of this book, there are a number of germane issues worth considering as it relates to the “public” determination of whether individuals are responsible for their actions. Determinism, of course, is the philosophical position that our actions are constrained, or predetermined by outside forces. Accident of birth, social and economic status, technology, and geography, for instance, all function to limit and constrain if not determine our daily choices (Honderich, 1988).

Responsibility for Choices Practically speaking, we tend to act and make determinations of responsibility as if our choices are at once both determined and free. We do have certain physical, economic, and social limitations, to name but a few. A low income, for instance, limits significantly the choice of where to live. Yet, within these limitations there certainly appear examples of when we are free to choose and do so—such as when we decide between two choices of where to go out for dinner. As we make countless decisions throu ghout a day, although our choices may be limited, there is considerable freedom within these limitations.

Socially, the community then can move forward with the recognition that said broken values have been redemonstrated to be vital (Hearit, 1995a). Ritual Act of the Apologetic Exchange In addition to the ritual dimensions of the apologia itself—that is, the voluntary, conscious, serious, performance of an apology that seeks a repair of the relationship—the association of the apology to the larger exchange of charge and countercharge also exhibits a ritual form. In an investigation into the rhetoric of public corruption, an idea very closely related to this study, Gronbeck (1978) diagramed the ritualistic dimensions of this form of speech; he described it as “a ceremonial process—a public dancing of charges and countercharges, investigations, trials, and real or symbolic executions, which allow a public (a culture) to participate in the ritualistic purification of a country” (p.

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Crisis Management by Apology: Corporate Response to Allegations of Wrongdoing by Hearit K.M.


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