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Additional info for Comptia Aplus objectives A+

Example text

A. secrecy B. privacy C. respect D.

G. g. g. g. g. g. g. g. g. g. g. 2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the customer and customers’ property Behavior Maintain a positive attitude and tone of voice Avoid arguing with customers and / or becoming defensive Do not minimize customers’ problems Avoid being judgmental and / or insulting or calling the customer names Avoid distractions and / or interruptions when talking with customers Property Telephone, laptop, desktop computer, printer, monitor, etc.

In addition, we have included bonus exams for each of the four A+ tests, using the same percentages they use. For instance, roughly 18 percent of the IT Tech bonus exams deal with operating systems, whereas 45 percent of the questions in the Depot Tech exams are on operating system. So the answer to your question is yes. Minimum System Requirements You should have a minimum of 45MB of disk space, as well as Windows 98 or higher, to use the Sybex Test Engine. You will also need Adobe Acrobat Reader (included).

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Comptia Aplus objectives A+


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